ADE is pleased to provide our customers with convenience in customer support. Recent requests have inspired
us to create a FAQ page on our website. ADE Customer Support Representatives have created this additional
support feature especially for you! Please be assured that you will continue to have access to Customer
Service Representatives by calling 1-800-334-1918.
Application FAQ's
1. What are the system requirements to install/run the software?
Answer: The system requirements for the PASS Web program include: a Windows-based computer
with Internet Explorer 7 or greater.
2. What type of training is available?
Answer: There are three basic types of training available to ADE customers: onsite, remote, and telephone.
Onsite training is scheduled with ADE Incorporated and may have costs associated with it.
Remote training is scheduled with ADE Incorporated, generally at no charge. Software is available to
customers allowing them to view the presentation over a secure Internet connection. Audio is provided via
telephone conference call. Telephone training is available to all customers, generally at no charge. This
training is also scheduled through ADE Incorporated. Training may be customized for your business needs
and may include software training, as well as evaluation administration and interpretation training.
3. How much does the service/software cost?
Answer: PASS software (without tracking) does not have a cost associated with it. The cost is incurred when
evaluations are purchased. The evaluations are pay-as-you-go, with no expiration date, aimed at programs with limited budgets.
PASS Tracking software does have a start-up fee associated with it. Please contact ADE Incorporated for current pricing.
4. Are the surveys available online?
Answer: The NEEDS, SALCE and JASAE surveys are available online through the PASS software.
5. What is the PASS Tracking Program?
Answer: PASS Tracking is a database, customized for your use, which allows you to track your client's progress
through various programs over time. PASS Tracking is a full service client tracking program. The software program
combines information management with features that allow the user to easily monitor client activities.
PASS Tracking is currently available in two different models. The PASS Tracking application is designed specifically
for the Criminal Justice system. The software is designed to provide specialty courts with the ability to track all facets
of client activities. Screens may include: probation, treatment, court details, drug information, and progress notes.
Custom screens can also be designed to accommodate the specific needs of the customer.
PASS Tracking is also utilized by state DUI / DWI programs. The application has been designed for tracking and monitoring
offenders. The specialized tracking requirements necessary for these state programs has been addressed and includes: interlock
and tracking of the completion of Alcohol Awareness / Education programs. PASS Tracking also provides secure storage of client
records and the ability to include unlimited evaluations for each client. Customization is available for the PASS Tracking
program. ADE Incorporated would be pleased to set up a no-obligation demonstration of PASS Tracking for you.
6. How do I sign up for the FREE demo?
Answer: You may sign up for the FREE, no obligation demo of our PASS software and evaluations by
clicking here or on Demo Signup on the navigation menu.
7. Can I add questions to the survey?
Answer: You may add custom questions to your survey, so that you may collect additional information for your business
needs. The custom questions are not scored in the Survey Report.
8. Who do I contact if I have a question?
Answer: You may contact ADE Incorporated Customer Service, Monday through Friday, from 8:00 AM to 5:00 PM (EST) by
calling 1-800-334-1918. ADE also provides Live Support assistance during these times by visiting www.adeincorp.com
and clicking on the Live Support icon. You may also email your questions to
support@adeincorp.com. We respond to
email inquiries during the above listed times also.
9. Can I use the software on multiple computers?
Answer: You may use the PASS Web software on multiple computers, provided they are connected to the internet.
