Customer Support
ADE Incorporated understands that support is a crucial consideration when choosing a software company. It is important for end users to know that a support team is available to address their questions and concerns. Confidence in the product and support means one less thing to worry about.
ADE includes support at NO additional cost to all customers. Since 1983, ADE has stood behind its products and services with a support team that is committed to providing excellence in customer support. In fact, ADE considers customer support to be a core function of our operations and believes customers should not pay extra for it. Support is conveniently available by phone (1-800-334-1918), email: support@adeincorp.com
or Live Chat Support on our website.
Getting an Error message? Rest assured we have seen it before and we are here to help. Here are some common questions.
1. What are the Customer Service hours?
Answer: Customer Service hours are from 8:00 AM to 5:00 PM (EST) Monday through Friday.
2. How do I change my password?
Answer: You may change your PASS Web password by clicking on Change Password from the menu on the left side of your
program. You may also reset your password by clicking on "Forgot My Password" on the PASS Web login screen. The
password reset will be sent to the email on file for your database.
3. What should I do if I get an error message?
Answer: If you receive an error message on your computer, please call ADE Incorporated at 1-800-334-1918, Monday
through Friday, 8:00 AM to 5:00 PM (EST). ADE also provides Live Support assistance during these times by visiting
www.adeincorp.com and clicking on the Live Support icon. You may also email your questions to support@adeincorp.com.
We respond to email inquiries during the above listed times also.
4. Why is the font on my Assessment Report so small?
Answer: If your Assessment is coming out with small print Click here to download and install the fix. A computer Reboot is required after running the installation.
You may also contact ADE Incorporated
(see #3 above) and we will work with you to fix the problem.
5. Help! My computer crashed! Did I lose all my data?
Answer: If you are using the PASS Web software, you will not lose your data if your computer should crash.
Data is housed on a secure server, to avoid loss of data in the event of a computer crash.
Users Manual & Reference Guides
Download a copy of the PASS 4.0 Manual
Download the NEEDS Reference Guide
Download the JASAE Reference Guide
Download the SALCE Reference Guide
Files require Adobe Reader.
