ADE is pleased to provide our customers with convenience in customer support. Recent requests have inspired us to create a FAQ page on our website. ADE Customer Support Representatives have created this additional support feature especially for you! Please be assured that you will continue to have access to Customer Service Representatives by calling 1-800-334-1918.

Question:
How do I obtain more assessments when I use up my current supply?
Answer:
You may order more assessments by utilizing the online ordering feature or you may call customer support at 1-800-334-1918.

Question:
How will I know if the ADE instruments work for me?
Answer:
ADE is pleased to provide 6 FREE assessments to our prospective customers. Sign up on our Demo page or call 1-800-334-1918 to speak to a Customer Service Representative.

Question:
What happens if I have a problem while trying to install my ADE products?
Answer:
ADE Customer Service Representatives are available to walk you through the installation process. ADE Customer Service Representatives are able to answer typical questions that arise due to variations in operating systems and hardware configurations. They will not require you to make system changes, but might recommend disabling features to make the product work effectively.